At First Option Microfinance Bank, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile & web application (“App”).

1. Information We Collect

We may collect the following types of information when you use our App:
 Personal Data: Name, phone number, email, BVN, NIN, account number, and identification details.
 Usage Data: Log data, device information, crash reports, and diagnostic data.
 Location Information: With your permission, we may collect your device’s precise location to provide location-based services.

2.How We Use Your Information
We use the information we collect to:
 Verify your identity and provide access to banking services.
 Process your transactions and manage your account.
 Send important updates and transaction notifications.
 Improve app performance and customer experience.
 Comply with legal and regulatory obligations.

3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
 Regulatory bodies (e.g., CBN, NDIC) as required by law.
 Third-party service providers who help us deliver our services.
 Credit bureaus, for credit scoring or risk profiling (with your consent).

4. Security of Your Information
We implement strong security measures to protect your data, including encryption, secure access controls, and regular audits. However, no system is completely secure, and we advise users to safeguard their devices and account credentials.

5. Your Rights
You have the right to:
 Access and review your personal data.
 Request correction of inaccurate information.
 Withdraw consent where applicable (subject to legal limitations).
 Request deletion of your account or data, where legally possible.

6. Children’s Privacy
Our Mobile & Web App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted in the App or on our website. Continued use of the App after changes means you agree to the revised policy.

8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
First Option Microfinance Bank Limited. Email: customercare@firstoptionbank.ng Phone: +234-08168709038 Website: www.firstoptionbank.ng